5+ Years of Salesforce Innovation. I deliver high-impact, scalable custom solutions across Sales Cloud, Service Cloud, and Experience Cloud, specializing in LWC, Apex, and AI-Powered Agentforce Solutions to drive business growth.
Discuss Your Next ProjectExpert in robust Apex development for transactional logic, triggers, and batch processing. Deep proficiency in Lightning Web Components (LWC) for creating modern, performant, and reusable UI components.
Extensive experience in the full lifecycle of AppExchange product development, including security reviews, packaging, installation, and scalable architecture design for multi-tenant environments.
Seamless third-party integration using REST/SOAP APIs. Experienced with OAuth, callouts, and platforms like Twilio and Meta APIs for social media and advanced messaging features.
Expert in Salesforce AI functionality and the Prompt Builder. I focus on deploying Agentforce solutions, including Service Cloud Voice (SCV) and prompt engineering for augmented service workflows.
Deep expertise in enhancing agent efficiency, leveraging AI/Prompt Builder, and delivering exceptional customer interaction through sophisticated Service Cloud products, including Service Cloud Voice (SCV) and advanced messaging platforms.
Developed custom, interactive components directly on the MIAW chat window. This project involved extensive use of Salesforce SCRT APIs for real-time communication and advanced LWC/CSS for complex UI capabilities, significantly improving the end-user chat experience.
An AppExchange CTI solution focusing on voice interface integration for a telephonic company. Implemented core features for call management and developed functionality to automatically open relevant Salesforce records upon call receipt, boosting agent efficiency by over 20%.
Proven track record in building secure, scalable, and feature-rich applications for the AppExchange marketplace, driving automation and powerful data management.
A critical AppExchange app enabling Salesforce users to send messages via SMS, WhatsApp, Facebook, and Instagram. Key contributions included integrating Twilio and Meta APIs, architecting the product, and implementing a powerful drip campaigning feature while ensuring product security for AppExchange review.
A robust AppExchange application designed to automate and manage Salesforce data rollups. Features an intuitive single-screen setup and allows non-technical users to create custom parent/child filters without needing SOQL expertise, simplifying complex data operations.
A comprehensive, cloud-based platform for managing maintenance, repair, and cleaning services, handling technician dispatch, parts procurement, quoting, and billing on Service Cloud.
A custom Salesforce application that streamlines PO tracking, document upload, and ensures a seamless transition from Salesforce Quotes to Orders within the CRM interface.
Experience creating specialized products within the Configure Price Quote (CPQ) domain, ensuring accurate, scalable, and efficient quoting processes for complex product lines.
If you are a client looking for a Senior Developer to architect an AppExchange product, deploy Prompt Builder/AI solutions, or create an elite Agentforce experience with SCV/MIAW, let's connect.